Comments on: Royal Resorts Advance Concierge Service http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/ The Official Royal Resorts News Blog Wed, 08 Feb 2012 16:16:40 +0000 hourly 1 http://wordpress.org/?v=3.0 By: jgreen http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-9286 jgreen Mon, 28 Feb 2011 09:14:01 +0000 http://www.royalresortsnews.com/?p=500#comment-9286 Dear Matt: Thank you for writing to Royal Resorts News. Thomas More Travel, the in-house travel agency for Royal Resorts offers a convenient airport transfer service. Here is the information on rates and how to go about making a reservation. I forwarded your query to the travel agency when I received it and a representative will also be contacting you. Cancun Airport to the Cancun Royal Resorts Shared Van Service $11 US per person one way or $20 US round trip. Vans call at the other Royal Resorts in Cancun and there may be a 15-20-minute wait at the airport as the van or minibus fills with other passengers. Out of consideration for fellow passengers, there is a luggage allowance of two standard size suitcases or one suitcase and one golf bag. Service available between 7 a.m. and 9:30 p.m., if your flight arrives before or after these times, transport is available in a private van. Private Van Service Vans seating 1 to 7 passengers and go straight to your resort. Rates: $55 US one way or $95 US round trip In larger vans for 7 to 10 passengers Rates: $65 US one way, $120 US round trip Cancun Airport to The Royal Haciendas, Playa del Carmen, Riviera Maya Shared Transport $25 US per person one way, $45 US round trip (departing from The Royal Haciendas) The same luggage allowance applies and the service is also available from 7 a.m. to 9:30 p.m. If you would like to purchase a round trip ticket but will be departing for the Airport from one of the Cancun Royal Resorts the cost is $34 US but does not include the transport between resorts. Private Service $85US one way per vehicle or $155 US round trip. The van seats up to 10 passengers. All rates are subject to change without prior notice. Children aged three or older are charged the full rate for their seats. Babies sitting on the laps of their parents do not pay. If you would like to book your transport from Cancun Airport to Royal Resorts with Thomas More Travel you may do so online at: http://www.thomasmoretravel.com/app/TransportationList.aspx Call Toll Free 1 800 791 44 96 or send an e-mail to : airportservice@thomasmoretravel.com with the following information: - Full name - Number of people - Date of arrival - Airline carrier and flight number - Arrival time in Cancun - Resort of stay. - Villa number - If you are a member but are not using your week and are renting a villa, Thomas More Travel will need the confirmation number at the resort. Similarly, if you are a guest of a person that is renting a villa you will need to supply the name and confirmation number. -If you are a guest of a member, Thomas More Travel will request the name of the member. - Type of service desired (shared or private) - Departure Date and Flight Number if you are making a Round Trip reservation. - Telephone / Fax number - If your departure will be from one of the other Royal Resorts you should specify the name. Reservations must be made at least 24 hours prior to departure for Cancun. Once Thomas More Travel receives this information, a representative will send you a voucher which you must print out and show to Thomas More Travel staff upon arrival at Cancun Airport. Airport policy stipulates that you must book your transport before you travel to Cancún and bring the printed confirmation voucher with you in order for Thomas More to provide the service. Driver’s union regulations prohibit Thomas More Travel from transporting passengers who are not in possession of the said voucher. The charge for the Airport Transfer is applied to the resort bill and is paid at the end of your stay. You do not have to pay Thomas More Travel staff at the airport, however if you would like to give them a tip you may do so. If you make a one way reservation, you can always make arrangements for the return leg of the journey at the tour desk in your resort. If you have a round trip transfer reservation, you should call in at the tour desk during your stay to collect the service voucher for the return journey to the airport, Thomas More Travel staff can confirm your flight for you at this time and set the pick up time. You should do this before 6 p.m. on Friday if you are scheduled to travel on Saturday. Dear Matt: Thank you for writing to Royal Resorts News. Thomas More Travel, the in-house travel agency for Royal Resorts offers a convenient airport transfer service. Here is the information on rates and how to go about making a reservation. I forwarded your query to the travel agency when I received it and a representative will also be contacting you.
Cancun Airport to the Cancun Royal Resorts
Shared Van Service
$11 US per person one way or $20 US round trip. Vans call at the other Royal Resorts in Cancun and there may be a 15-20-minute wait at the airport as the van or minibus fills with other passengers. Out of consideration for fellow passengers, there is a luggage allowance of two standard size suitcases or one suitcase and one golf bag.
Service available between 7 a.m. and 9:30 p.m., if your flight arrives before or after these times, transport is available in a private van.
Private Van Service
Vans seating 1 to 7 passengers and go straight to your resort. Rates: $55 US one way or $95 US round trip
In larger vans for 7 to 10 passengers Rates: $65 US one way, $120 US round trip
Cancun Airport to The Royal Haciendas, Playa del Carmen, Riviera Maya
Shared Transport
$25 US per person one way, $45 US round trip (departing from The Royal Haciendas)
The same luggage allowance applies and the service is also available from 7 a.m. to 9:30 p.m.
If you would like to purchase a round trip ticket but will be departing for the Airport from one of the Cancun Royal Resorts the cost is $34 US but does not include the transport between resorts.
Private Service
$85US one way per vehicle or $155 US round trip. The van seats up to 10 passengers.
All rates are subject to change without prior notice. Children aged three or older are charged the full rate for their seats. Babies sitting on the laps of their parents do not pay.

If you would like to book your transport from Cancun Airport to Royal Resorts with Thomas More Travel you may do so online at: http://www.thomasmoretravel.com/app/TransportationList.aspx
Call Toll Free 1 800 791 44 96 or send an e-mail to : airportservice@thomasmoretravel.com with the following information:
- Full name
- Number of people
- Date of arrival
- Airline carrier and flight number
- Arrival time in Cancun
- Resort of stay.
- Villa number
- If you are a member but are not using your week and are renting a villa, Thomas More Travel will need the confirmation number at the resort. Similarly, if you are a guest of a person that is renting a villa you will need to supply the name and confirmation number.
-If you are a guest of a member, Thomas More Travel will request the name of the member.
- Type of service desired (shared or private)
- Departure Date and Flight Number if you are making a Round Trip reservation.
- Telephone / Fax number
- If your departure will be from one of the other Royal Resorts you should specify the name.
Reservations must be made at least 24 hours prior to departure for Cancun. Once Thomas More Travel receives this information, a representative will send you a voucher which you must print out and show to Thomas More Travel staff upon arrival at Cancun Airport. Airport policy stipulates that you must book your transport before you travel to Cancún and bring the printed confirmation voucher with you in order for Thomas More to provide the service. Driver’s union regulations prohibit Thomas More Travel from transporting passengers who are not in possession of the said voucher.
The charge for the Airport Transfer is applied to the resort bill and is paid at the end of your stay. You do not have to pay Thomas More Travel staff at the airport, however if you would like to give them a tip you may do so.
If you make a one way reservation, you can always make arrangements for the return leg of the journey at the tour desk in your resort.
If you have a round trip transfer reservation, you should call in at the tour desk during your stay to collect the service voucher for the return journey to the airport, Thomas More Travel staff can confirm your flight for you at this time and set the pick up time. You should do this before 6 p.m. on Friday if you are scheduled to travel on Saturday.

]]> By: Matt Souza http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-9269 Matt Souza Sun, 27 Feb 2011 16:58:16 +0000 http://www.royalresortsnews.com/?p=500#comment-9269 How do I reserve airport transfers via Tomas More? I used to be able to do this with the Royal Resorts website. How do I reserve airport transfers via Tomas More? I used to be able to do this with the Royal Resorts website.

]]> By: jgreen http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-933 jgreen Thu, 19 Nov 2009 18:25:51 +0000 http://www.royalresortsnews.com/?p=500#comment-933 Dear Ken: Thank you for your comment. As a 20-year member, I am sure that you have many happy memories. We would love to hear from you. Dear Ken:
Thank you for your comment. As a 20-year member, I am sure that you have many happy memories. We would love to hear from you.

]]> By: Ken Paczas http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-914 Ken Paczas Wed, 18 Nov 2009 18:52:52 +0000 http://www.royalresortsnews.com/?p=500#comment-914 For the past 20 years I have been coming to VCI or now CIC. I have determined that hte Royal Resorts have the best consierges. thank you For the past 20 years I have been coming to VCI or now CIC. I have determined that hte Royal Resorts have the best consierges.
thank you

]]> By: faith markulin http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-909 faith markulin Wed, 18 Nov 2009 11:39:05 +0000 http://www.royalresortsnews.com/?p=500#comment-909 We are arriving at the Royal Haciendas in 10 days and we sent an e-mail about 1-1/2 weeks ago with a couple of questions and no on has responded yet. When we stayed at the Royal Haciendas in the spring the concierge contacted us a month before arrival to see if there was anything that they could help us with. This time no one has contacted us at all. How can we get a response? We are arriving at the Royal Haciendas in 10 days and we sent an e-mail about 1-1/2 weeks ago with a couple of questions and no on has responded yet. When we stayed at the Royal Haciendas in the spring the concierge contacted us a month before arrival to see if there was anything that they could help us with. This time no one has contacted us at all. How can we get a response?

]]> By: jgreen http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-826 jgreen Thu, 29 Oct 2009 11:31:02 +0000 http://www.royalresortsnews.com/?p=500#comment-826 Dear Joanne: Thank you for writing to Royal Resorts News, here are the answers to your questions. You will be able to enjoy the beach in front of The Royal Sands during your vacation regardless of the beach restoration project. The latest news on the the beach program is that the pipes have been assembled and the dredger has arrived and is anchored off the coast in front of Plaza Forum. However restoration work has not begun yet due to the fact that a conservation group in Cozumel has resorted to legal action to prevent the dredging of sand for Cancun from a sandbank to the north of Cozumel, even though the project was approved by the Mexican Environmental Agency. This has caused another delay while negotiations take place. The Beach Restoration Committee has issued a bulletin saying that the project will still go ahead and we can only wait for further news from the authorities and will post updates as soon as we have them. The lock offs at The Royal Sands all have small refrigerators, microwave ovens and coffee makers. I hope that this helps and that you enjoy your vacation. Dear Joanne: Thank you for writing to Royal Resorts News, here are the answers to your questions. You will be able to enjoy the beach in front of The Royal Sands during your vacation regardless of the beach restoration project. The latest news on the the beach program is that the pipes have been assembled and the dredger has arrived and is anchored off the coast in front of Plaza Forum. However restoration work has not begun yet due to the fact that a conservation group in Cozumel has resorted to legal action to prevent the dredging of sand for Cancun from a sandbank to the north of Cozumel, even though the project was approved by the Mexican Environmental Agency. This has caused another delay while negotiations take place. The Beach Restoration Committee has issued a bulletin saying that the project will still go ahead and we can only wait for further news from the authorities and will post updates as soon as we have them.
The lock offs at The Royal Sands all have small refrigerators, microwave ovens and coffee makers. I hope that this helps and that you enjoy your vacation.

]]> By: JoanneD http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-818 JoanneD Tue, 27 Oct 2009 13:00:47 +0000 http://www.royalresortsnews.com/?p=500#comment-818 We will be staying at the Royal Sands from 11/28-12/5 and would like to get an update on the beach reconstruction for that time frame. Also, can you tell me if there is a microwave and fridge in the lockoff units? We will be staying at the Royal Sands from 11/28-12/5 and would like to get an update on the beach reconstruction for that time frame. Also, can you tell me if there is a microwave and fridge in the lockoff units?

]]> By: jgreen http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-800 jgreen Tue, 20 Oct 2009 17:13:52 +0000 http://www.royalresortsnews.com/?p=500#comment-800 Dear Marguerite: Thank you for writing to Royal Resorts News. I have sent your question to the Advance Concierge department and a member of staff will be contacting you to assist you with planning your upcoming vacation. I hope that you have a wonderful time. Dear Marguerite: Thank you for writing to Royal Resorts News. I have sent your question to the Advance Concierge department and a member of staff will be contacting you to assist you with planning your upcoming vacation. I hope that you have a wonderful time.

]]> By: Marguerite Martinez http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-797 Marguerite Martinez Tue, 20 Oct 2009 14:48:22 +0000 http://www.royalresortsnews.com/?p=500#comment-797 Hello, We will be arriving on the 24th of the week and sent an email a week ago trying to confirm our reservations made through a time share at the Royal Mayan but didn't receive an email back. How can I confirm this via email, as well as check transportation options? Our flight arrives later at night. Is there are more direct email address to use for this resort? Hello,
We will be arriving on the 24th of the week and sent an email a week ago trying to confirm our reservations made through a time share at the Royal Mayan but didn’t receive an email back. How can I confirm this via email, as well as check transportation options? Our flight arrives later at night. Is there are more direct email address to use for this resort?

]]> By: jgreen http://www.royalresortsnews.com/news/royal-resorts-advance-concierge-service/comment-page-1/#comment-773 jgreen Fri, 16 Oct 2009 13:22:49 +0000 http://www.royalresortsnews.com/?p=500#comment-773 Jennifer: Beach work is slated to start in Cancun on October 19 but dredging will not begin immediately and certainly not in front of any of the Royal Resorts during your vacation. The project will actually begin further to the north along the Cancun shoreline. I hope this helps. Enjoy your stay! Jennifer:
Beach work is slated to start in Cancun on October 19 but dredging will not begin immediately and certainly not in front of any of the Royal Resorts during your vacation. The project will actually begin further to the north along the Cancun shoreline. I hope this helps. Enjoy your stay!

]]>