Royal Resorts Advance Concierge ServicePosted on Tue, Aug 18, 2009
Nowhere else in the world are you assigned a Personal Concierge to assist with information, restaurant and tour reservations and anything else you might need during your stay at the Royal Resorts in Cancun and the Riviera Maya. This invaluable Royal Resorts service is now even better – the Advance Concierge team is now calling members and guests one month before they are due to travel to the Mexican Caribbean to see how they may help them, for example by arranging airport transfers, booking tours, car rentals and other services. Expect a call from these friendly travel representatives and see how they can take the hassle out of vacation planning for you.
45 Responses to “Royal Resorts Advance Concierge Service”
Leave a Reply
The personal and/or sensitive information requested is utilized to provide the user with the required service. The privacy of your information is protected under the guidelines of the Privacy Policity of the Company and as mandated by law. The use of this site is subject to unconditional acceptance by the user of the terms and conditions specified in our Privacy Policity
February 28th, 2011 at 4:14 am
Dear Matt: Thank you for writing to Royal Resorts News. Thomas More Travel, the in-house travel agency for Royal Resorts offers a convenient airport transfer service. Here is the information on rates and how to go about making a reservation. I forwarded your query to the travel agency when I received it and a representative will also be contacting you.
Cancun Airport to the Cancun Royal Resorts
Shared Van Service
$11 US per person one way or $20 US round trip. Vans call at the other Royal Resorts in Cancun and there may be a 15-20-minute wait at the airport as the van or minibus fills with other passengers. Out of consideration for fellow passengers, there is a luggage allowance of two standard size suitcases or one suitcase and one golf bag.
Service available between 7 a.m. and 9:30 p.m., if your flight arrives before or after these times, transport is available in a private van.
Private Van Service
Vans seating 1 to 7 passengers and go straight to your resort. Rates: $55 US one way or $95 US round trip
In larger vans for 7 to 10 passengers Rates: $65 US one way, $120 US round trip
Cancun Airport to The Royal Haciendas, Playa del Carmen, Riviera Maya
Shared Transport
$25 US per person one way, $45 US round trip (departing from The Royal Haciendas)
The same luggage allowance applies and the service is also available from 7 a.m. to 9:30 p.m.
If you would like to purchase a round trip ticket but will be departing for the Airport from one of the Cancun Royal Resorts the cost is $34 US but does not include the transport between resorts.
Private Service
$85US one way per vehicle or $155 US round trip. The van seats up to 10 passengers.
All rates are subject to change without prior notice. Children aged three or older are charged the full rate for their seats. Babies sitting on the laps of their parents do not pay.
If you would like to book your transport from Cancun Airport to Royal Resorts with Thomas More Travel you may do so online at: http://www.thomasmoretravel.com/app/TransportationList.aspx
Call Toll Free 1 800 791 44 96 or send an e-mail to : airportservice@thomasmoretravel.com with the following information:
- Full name
- Number of people
- Date of arrival
- Airline carrier and flight number
- Arrival time in Cancun
- Resort of stay.
- Villa number
- If you are a member but are not using your week and are renting a villa, Thomas More Travel will need the confirmation number at the resort. Similarly, if you are a guest of a person that is renting a villa you will need to supply the name and confirmation number.
-If you are a guest of a member, Thomas More Travel will request the name of the member.
- Type of service desired (shared or private)
- Departure Date and Flight Number if you are making a Round Trip reservation.
- Telephone / Fax number
- If your departure will be from one of the other Royal Resorts you should specify the name.
Reservations must be made at least 24 hours prior to departure for Cancun. Once Thomas More Travel receives this information, a representative will send you a voucher which you must print out and show to Thomas More Travel staff upon arrival at Cancun Airport. Airport policy stipulates that you must book your transport before you travel to Cancún and bring the printed confirmation voucher with you in order for Thomas More to provide the service. Driver’s union regulations prohibit Thomas More Travel from transporting passengers who are not in possession of the said voucher.
The charge for the Airport Transfer is applied to the resort bill and is paid at the end of your stay. You do not have to pay Thomas More Travel staff at the airport, however if you would like to give them a tip you may do so.
If you make a one way reservation, you can always make arrangements for the return leg of the journey at the tour desk in your resort.
If you have a round trip transfer reservation, you should call in at the tour desk during your stay to collect the service voucher for the return journey to the airport, Thomas More Travel staff can confirm your flight for you at this time and set the pick up time. You should do this before 6 p.m. on Friday if you are scheduled to travel on Saturday.
February 27th, 2011 at 11:58 am
How do I reserve airport transfers via Tomas More? I used to be able to do this with the Royal Resorts website.
November 19th, 2009 at 1:25 pm
Dear Ken:
Thank you for your comment. As a 20-year member, I am sure that you have many happy memories. We would love to hear from you.
November 18th, 2009 at 1:52 pm
For the past 20 years I have been coming to VCI or now CIC. I have determined that hte Royal Resorts have the best consierges.
thank you
November 18th, 2009 at 6:39 am
We are arriving at the Royal Haciendas in 10 days and we sent an e-mail about 1-1/2 weeks ago with a couple of questions and no on has responded yet. When we stayed at the Royal Haciendas in the spring the concierge contacted us a month before arrival to see if there was anything that they could help us with. This time no one has contacted us at all. How can we get a response?