Comments for The Official Royal Resorts News Blog

Comment on Ask Joanna by jgreen

jgreen — Thu, 02 Feb 2012 17:33:29 +0000

Dear Gerri: Thank you for writing to Royal Resorts News. I am sorry to hear about your husband’s illness and on behalf of all of us at Royal Resorts would like to wish him a speedy recovery. I have forwarded your request to Interval Servicing Co. in Fort Lauderdale, to the team that handles resale requests and they will be contacting you to offer assistance. I hope that this helps.

Comment on Ask Joanna by Gerri Goldberg

Gerri Goldberg — Thu, 02 Feb 2012 01:56:56 +0000

Hi Joanna,
We have been very pleased members of the Royal Resort family for about 5 years. However, my husband has been ill and traveling any distance from home has been very difficult for him. I was wondering how we would go about selling our unit at the Royal Hacienda. Any information or recommendations would be greatly appreciated. Thank you, Gerri

Comment on Ask Joanna by jgreen

jgreen — Tue, 31 Jan 2012 16:52:58 +0000

Dear David: Thank you for writing to Royal Resorts News. Complimentary WiFi access is available in the villas and in the public areas at The Royal Caribbean and The Royal Mayan. Ask for the access code at the Front Desk upon arrival at the resort. This service is offered at all six Royal Resorts in Cancun and the Riviera Maya. I hope that this helps.

Comment on Royal Resorts Survey, August 2011 by jgreen

jgreen — Tue, 31 Jan 2012 16:39:05 +0000

Dear Michael: Thank you for writing to Royal Resorts News. We have checked our records and you are on our mailing lists. I hope that this helps.

Comment on Ask Joanna by jgreen

jgreen — Tue, 31 Jan 2012 16:38:26 +0000

Dear Debra: Thank you for writing to Royal Resorts News. The name of the winner of the draw for the In Search of Excellence questionnaire is published on this blog when we receive the details from Resort Management. Here is the link, I suggest that you check regularly : http://www.royalresortsnews.com/news/in-search-of-excellence-winner/
If you would like to see the list of previous winners, the link is: http://www.royalresortsnews.com/news/in-search-of-excellence-previous-winners/
The winner is also contacted by the Guest Services Manager who then assists then with the reservation for their stay.
I hope that this helps.

Comment on Ask Joanna by jgreen

jgreen — Tue, 31 Jan 2012 16:22:31 +0000

Dear Kelly: Thank you for writing to Royal Resorts News. The name of the winner of the draw for the In Search of Excellence questionnaire is published on this blog when we receive the details from Resort Management. Here is the link, I suggest that you check regularly : http://www.royalresortsnews.com/news/in-search-of-excellence-winner/
If you would like to see the list of previous winners, the link is: http://www.royalresortsnews.com/news/in-search-of-excellence-previous-winners/
I hope that this helps.

Comment on Ask Joanna by jgreen

jgreen — Tue, 31 Jan 2012 15:59:52 +0000

Dear Bob: Thank you for writing to Royal Resorts News. I have forwarded your query to the Inventory Control department so that they can place it on file. Royal Resorts cannot guarantee the assignment of specific I.I. units beforehand, however I’m sure that they will try to help when villas are allocated. It would help if you could send further details of your stay, i.e. dates, villa number, name, etc.
I look forward to hearing from you.

Comment on Ask Joanna by jgreen

jgreen — Tue, 31 Jan 2012 15:52:59 +0000

Dear John: Thank you for writing to Royal Resorts News. Are you referring to the internal exchange program for banking your weeks and traveling at a different time of the year? If so, Interval Servicing Co. in Fort Lauderdale handles the internal exchange program for Royal Resorts. If you visit http://www.intervalservicing.com you’ll find the online internal exchange program and a video to walk you through using it. Of course, if you would prefer to download a form, complete it and fax or email it, you can find the exchange forms online in the Members Area at http://www.royalresorts.com. The Interval Servicing Co. contact details are as follows: US/Canada: 1-800-930-5050, Mexico: 001-800-930-5050, Rest of the World: 954-485-5400; Fax: 954-730-9647

I hope that I have answered your question, if you are referring to banking and financial services, please let me know.

Comment on Record Breaking Sea Turtle Season by jgreen

jgreen — Mon, 30 Jan 2012 16:07:09 +0000

Dear Regina: Thank you for writing to Royal Resorts News. Sea turtle season starts in May but the first baby turtles of the season are usually born in August. I hope that this helps.

Comment on Ask Joanna by jgreen

jgreen — Mon, 30 Jan 2012 16:05:45 +0000

Dear Elaine: Thank you for writing to Royal Resorts News. I regret to inform you that the annual Elizabeth Norman Sutton Golf Tournament was cancelled in 2009 and there are no current plans to relaunch it. However, the golf courses participating in our golf program do organize special golf tournament days for Royal Resorts members and guests during the week as follows: Grand Coral (Mondays, special tournament rate $95 US, transport included), Playa Mujeres (Tuesdays, special tournament rate $99 US, transport included), Iberostar Cancun (Wednesday $99 US, includes transport), Iberostar Playa Paraíso (Thursday $99 US, includes transport). All tournament rates are given per person and are subject to change. There is a deadline for registering to play, for more information on these and on regular green fees for play on other days during the week, please contact your Personal Concierge or call the Golf & Restaurant Reservations Center at ext. 165 upon arrival at the resort.

The Elizabeth Norman Sutton golf tournament was a charity event, if you are interested in supporting community causes, you might like to visit the Royal Resorts Foundation website at http://www.royalresortsfoundation.org to read about the causes Royal Resorts is supporting and find out how you can participate.

I hope that this helps.