Comments on: Ask Joanna http://www.royalresortsnews.com The Official Royal Resorts News Blog Thu, 02 Feb 2012 17:33:29 +0000 hourly 1 http://wordpress.org/?v=3.0 By: jgreen http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21672 jgreen Thu, 02 Feb 2012 17:33:29 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21672 Dear Gerri: Thank you for writing to Royal Resorts News. I am sorry to hear about your husband's illness and on behalf of all of us at Royal Resorts would like to wish him a speedy recovery. I have forwarded your request to Interval Servicing Co. in Fort Lauderdale, to the team that handles resale requests and they will be contacting you to offer assistance. I hope that this helps. Dear Gerri: Thank you for writing to Royal Resorts News. I am sorry to hear about your husband’s illness and on behalf of all of us at Royal Resorts would like to wish him a speedy recovery. I have forwarded your request to Interval Servicing Co. in Fort Lauderdale, to the team that handles resale requests and they will be contacting you to offer assistance. I hope that this helps.

]]> By: Gerri Goldberg http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21636 Gerri Goldberg Thu, 02 Feb 2012 01:56:56 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21636 Hi Joanna, We have been very pleased members of the Royal Resort family for about 5 years. However, my husband has been ill and traveling any distance from home has been very difficult for him. I was wondering how we would go about selling our unit at the Royal Hacienda. Any information or recommendations would be greatly appreciated. Thank you, Gerri Hi Joanna,
We have been very pleased members of the Royal Resort family for about 5 years. However, my husband has been ill and traveling any distance from home has been very difficult for him. I was wondering how we would go about selling our unit at the Royal Hacienda. Any information or recommendations would be greatly appreciated. Thank you, Gerri

]]> By: jgreen http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21582 jgreen Tue, 31 Jan 2012 16:52:58 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21582 Dear David: Thank you for writing to Royal Resorts News. Complimentary WiFi access is available in the villas and in the public areas at The Royal Caribbean and The Royal Mayan. Ask for the access code at the Front Desk upon arrival at the resort. This service is offered at all six Royal Resorts in Cancun and the Riviera Maya. I hope that this helps. Dear David: Thank you for writing to Royal Resorts News. Complimentary WiFi access is available in the villas and in the public areas at The Royal Caribbean and The Royal Mayan. Ask for the access code at the Front Desk upon arrival at the resort. This service is offered at all six Royal Resorts in Cancun and the Riviera Maya. I hope that this helps.

]]> By: jgreen http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21580 jgreen Tue, 31 Jan 2012 16:38:26 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21580 Dear Debra: Thank you for writing to Royal Resorts News. The name of the winner of the draw for the In Search of Excellence questionnaire is published on this blog when we receive the details from Resort Management. Here is the link, I suggest that you check regularly : http://www.royalresortsnews.com/news/in-search-of-excellence-winner/ If you would like to see the list of previous winners, the link is: http://www.royalresortsnews.com/news/in-search-of-excellence-previous-winners/ The winner is also contacted by the Guest Services Manager who then assists then with the reservation for their stay. I hope that this helps. Dear Debra: Thank you for writing to Royal Resorts News. The name of the winner of the draw for the In Search of Excellence questionnaire is published on this blog when we receive the details from Resort Management. Here is the link, I suggest that you check regularly : http://www.royalresortsnews.com/news/in-search-of-excellence-winner/
If you would like to see the list of previous winners, the link is: http://www.royalresortsnews.com/news/in-search-of-excellence-previous-winners/
The winner is also contacted by the Guest Services Manager who then assists then with the reservation for their stay.
I hope that this helps.

]]> By: jgreen http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21579 jgreen Tue, 31 Jan 2012 16:22:31 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21579 Dear Kelly: Thank you for writing to Royal Resorts News. The name of the winner of the draw for the In Search of Excellence questionnaire is published on this blog when we receive the details from Resort Management. Here is the link, I suggest that you check regularly : http://www.royalresortsnews.com/news/in-search-of-excellence-winner/ If you would like to see the list of previous winners, the link is: http://www.royalresortsnews.com/news/in-search-of-excellence-previous-winners/ I hope that this helps. Dear Kelly: Thank you for writing to Royal Resorts News. The name of the winner of the draw for the In Search of Excellence questionnaire is published on this blog when we receive the details from Resort Management. Here is the link, I suggest that you check regularly : http://www.royalresortsnews.com/news/in-search-of-excellence-winner/
If you would like to see the list of previous winners, the link is: http://www.royalresortsnews.com/news/in-search-of-excellence-previous-winners/
I hope that this helps.

]]> By: jgreen http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21577 jgreen Tue, 31 Jan 2012 15:59:52 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21577 Dear Bob: Thank you for writing to Royal Resorts News. I have forwarded your query to the Inventory Control department so that they can place it on file. Royal Resorts cannot guarantee the assignment of specific I.I. units beforehand, however I'm sure that they will try to help when villas are allocated. It would help if you could send further details of your stay, i.e. dates, villa number, name, etc. I look forward to hearing from you. Dear Bob: Thank you for writing to Royal Resorts News. I have forwarded your query to the Inventory Control department so that they can place it on file. Royal Resorts cannot guarantee the assignment of specific I.I. units beforehand, however I’m sure that they will try to help when villas are allocated. It would help if you could send further details of your stay, i.e. dates, villa number, name, etc.
I look forward to hearing from you.

]]> By: jgreen http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21576 jgreen Tue, 31 Jan 2012 15:52:59 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21576 Dear John: Thank you for writing to Royal Resorts News. Are you referring to the internal exchange program for banking your weeks and traveling at a different time of the year? If so, Interval Servicing Co. in Fort Lauderdale handles the internal exchange program for Royal Resorts. If you visit http://www.intervalservicing.com you'll find the online internal exchange program and a video to walk you through using it. Of course, if you would prefer to download a form, complete it and fax or email it, you can find the exchange forms online in the Members Area at www.royalresorts.com. The Interval Servicing Co. contact details are as follows: US/Canada: 1-800-930-5050, Mexico: 001-800-930-5050, Rest of the World: 954-485-5400; Fax: 954-730-9647 I hope that I have answered your question, if you are referring to banking and financial services, please let me know. Dear John: Thank you for writing to Royal Resorts News. Are you referring to the internal exchange program for banking your weeks and traveling at a different time of the year? If so, Interval Servicing Co. in Fort Lauderdale handles the internal exchange program for Royal Resorts. If you visit http://www.intervalservicing.com you’ll find the online internal exchange program and a video to walk you through using it. Of course, if you would prefer to download a form, complete it and fax or email it, you can find the exchange forms online in the Members Area at http://www.royalresorts.com. The Interval Servicing Co. contact details are as follows: US/Canada: 1-800-930-5050, Mexico: 001-800-930-5050, Rest of the World: 954-485-5400; Fax: 954-730-9647

I hope that I have answered your question, if you are referring to banking and financial services, please let me know.

]]> By: jgreen http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21536 jgreen Mon, 30 Jan 2012 16:05:45 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21536 Dear Elaine: Thank you for writing to Royal Resorts News. I regret to inform you that the annual Elizabeth Norman Sutton Golf Tournament was cancelled in 2009 and there are no current plans to relaunch it. However, the golf courses participating in our golf program do organize special golf tournament days for Royal Resorts members and guests during the week as follows: Grand Coral (Mondays, special tournament rate $95 US, transport included), Playa Mujeres (Tuesdays, special tournament rate $99 US, transport included), Iberostar Cancun (Wednesday $99 US, includes transport), Iberostar Playa Paraíso (Thursday $99 US, includes transport). All tournament rates are given per person and are subject to change. There is a deadline for registering to play, for more information on these and on regular green fees for play on other days during the week, please contact your Personal Concierge or call the Golf & Restaurant Reservations Center at ext. 165 upon arrival at the resort. The Elizabeth Norman Sutton golf tournament was a charity event, if you are interested in supporting community causes, you might like to visit the Royal Resorts Foundation website at http://www.royalresortsfoundation.org to read about the causes Royal Resorts is supporting and find out how you can participate. I hope that this helps. Dear Elaine: Thank you for writing to Royal Resorts News. I regret to inform you that the annual Elizabeth Norman Sutton Golf Tournament was cancelled in 2009 and there are no current plans to relaunch it. However, the golf courses participating in our golf program do organize special golf tournament days for Royal Resorts members and guests during the week as follows: Grand Coral (Mondays, special tournament rate $95 US, transport included), Playa Mujeres (Tuesdays, special tournament rate $99 US, transport included), Iberostar Cancun (Wednesday $99 US, includes transport), Iberostar Playa Paraíso (Thursday $99 US, includes transport). All tournament rates are given per person and are subject to change. There is a deadline for registering to play, for more information on these and on regular green fees for play on other days during the week, please contact your Personal Concierge or call the Golf & Restaurant Reservations Center at ext. 165 upon arrival at the resort.

The Elizabeth Norman Sutton golf tournament was a charity event, if you are interested in supporting community causes, you might like to visit the Royal Resorts Foundation website at http://www.royalresortsfoundation.org to read about the causes Royal Resorts is supporting and find out how you can participate.

I hope that this helps.

]]> By: jgreen http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21535 jgreen Mon, 30 Jan 2012 15:48:43 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21535 Dear Laverne: Thank you for writing to Royal Resorts News. The section “Plan your Vacation” in “Stay with Us” on http://www.royalresorts.com features a variety of services that guests can book before they travel, including airport transportation with Thomas More Travel. Here is the link: http://www.royalresorts.com/app/forms/airport_transfers.aspx If you need additional information on the trips and services that Thomas More Travel offers and would like to book tours, visit http://www.thomasmoretravel.com I hope that this helps, please let me know if you need assistance with anything else. Dear Laverne: Thank you for writing to Royal Resorts News. The section “Plan your Vacation” in “Stay with Us” on http://www.royalresorts.com features a variety of services that guests can book before they travel, including airport transportation with Thomas More Travel. Here is the link: http://www.royalresorts.com/app/forms/airport_transfers.aspx
If you need additional information on the trips and services that Thomas More Travel offers and would like to book tours, visit http://www.thomasmoretravel.com
I hope that this helps, please let me know if you need assistance with anything else.

]]> By: David Caris http://www.royalresortsnews.com/ask-joanna/comment-page-22/#comment-21512 David Caris Sun, 29 Jan 2012 23:09:30 +0000 http://www.royalresortsnews.com/?page_id=47#comment-21512 Do the Royal Caribbean and the Royal Mayan have wi-fi, and if so, where is it within each resort? Do the Royal Caribbean and the Royal Mayan have wi-fi, and if so, where is it within each resort?

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