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Ask Joanna

Welcome to the Ask Joanna section of Royal Resorts News.


Hello, my name is Joanna Green. I have been the Royal Resorts Communication Manager for over eight years and a Cancun resident for over 20! Instead of a newsletter owners comments and questions will be posted on the web site So if you have questions about Royal Resorts, the Mexican Caribbean and the Yucatan, please let me know and I will endeavor to answer them for you.

Rental or sale postings will not be accepted. Furthermore, please bear in mind that in some cases queries will also be answered via email and may not appear in the forum. Please use common etiquette. Be courteous to your fellow net surfers and avoid insults or offensive material: as is standard procedure on these postings, offensive posts will not be answered. That said, have fun and let me know what you think!

Comments (2605)

  • Joanna Green

    Dear Tamas:
    Thank you for writing to Royal Resorts News.
    I have checked with our Reservations department and you are confirmed for The Royal Haciendas in the dates you mention in a two bedroom suite for six people. I hope that this helps and that you have a great vacation.

  • Joanna Green

    Dear Mr. Lindstrom
    Thank you for writing to Royal Resorts News. I hope that you enjoy your golf tournament day at Iberostar Playa Paraiso this week.

  • Joanna Green

    Hi Daniel:
    Thank you for writing to Royal Resorts News. Congratulations to you and your wife on your upcoming anniversary. We do have a Special Events department at Royal Resorts and they coordinate weddings, vow renewals, anniversary celebrations, romantic dinners of the beach and more. I have forwarded your email to the Coordinator so that she can contact you and see how she can assist you in planning an event.
    I hope that this helps and that you have a wonderful stay at Royal Resorts.

  • Joanna Green

    Dear Bruce,
    Thank you for writing to Royal Resorts News and I apologize for the delay in getting back to you. I am sorry that you haven’t had any luck yet exchanging your banked lock off through Interval International. Are you trying to exchange back to Royal Resorts? You do not say so but I am imagining that this is the case? Have you considered searching for a different week during the year or a another resort within the Royal Resorts network instead of your home resort?
    Demand for Royal Resorts is high and occupancy stands at over 92 percent at the moment, perhaps this may account for there being less availability. Many of our members still use I.I. for exchange purposes, and some now use RCI too, depositing different weeks in each network. Have you contacted I.I. for assistance?
    If you are enrolled in the Royal Resorts Signature Club you receive a two-year membership to RCI and if you have additional weeks you may want to deposit them in the RCI network and look at the exchange options available.
    With regard to the week you have banked with Interval International, you will not be able to transfer it to RCI, you must use it within the I.I. network.
    I hope that this helps and that you are soon successful in obtaining the exchange you are looking for.

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