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Ask Joanna

Welcome to the Ask Joanna section of Royal Resorts News.

ask-jo

Hello, my name is Joanna Green. I have been the Royal Resorts Communication Manager for over eight years and a Cancun resident for over 20! Instead of a newsletter owners comments and questions will be posted on the web site www.royalresortsnews.com. So if you have questions about Royal Resorts, the Mexican Caribbean and the Yucatan, please let me know and I will endeavor to answer them for you.

Rental or sale postings will not be accepted. Furthermore, please bear in mind that in some cases queries will also be answered via email and may not appear in the forum. Please use common etiquette. Be courteous to your fellow net surfers and avoid insults or offensive material: as is standard procedure on these postings, offensive posts will not be answered. That said, have fun and let me know what you think!

Comments (2660)

  • Joanna Green

    Hi Scott,
    Thank you for writing to Royal Resorts News.
    I have requested the recipes from our Chef and as soon as I receive them I will publish them here.
    I hope that this helps.

  • Joanna Green

    Hi Jacqueline,
    Thank you for writing to Royal Resorts News.
    I forwarded your request to Resort Operations for them to check when you are due to be staying with us and where. Housekeeping staff will put the foam pads on the beds for you. There is one thing that they have asked me to point out to you, the pads do make the murphy bed mattresses thicker and you will not be able to stow the beds into the wall unit with the pads in place.
    Having said that, I hope that you have a wonderful vacation. Please let me know if I can help with anything else.

  • Joanna Green

    Dear Elizabeth:
    Thank you for writing to Royal Resorts News.
    The following is a list of children’s activities currently offered at The Royal Caribbean and The Royal Islander next door.
    For children: the line up includes t-shirt painting, bracelet making, face painting, sand art, mask design, piñãta making, finger painting, balloon twisting, sand castles, pool games, water balloon war, playground games, Mexican lottery, rally, treasure hunt, X-Box and a bye-bye party on Friday afternoon. For teenagers options include family bingo, X-Box, ping-pong, beach and pool volleyball and beach soccer. Information is subject to change. Ask at The Royal Caribbean Activity Center upon arrival for the weekly program with times and locations. Craft activities have a small charge for materials.
    With regard to your second question about turtle season, female green and loggerhead turtles start nesting on area beaches in May and the eggs hatch 45 to 60 days after, meaning that the first baby turtles of the year usually make an appearance in late July or August.
    I hope that this helps.

  • Joanna Green

    Dear Jack:
    Thank you for writing to Royal Resorts News.
    You would dial the US international code, then the country code for Mexico which is 52, then 998 (Cancun code) and then 881-0100. When the operator answers, ask to be put through to The Royal Islander. You also asked another question about activities offered at the resort, you cannot pre-book them I am afraid.

    The following list will give you an idea of the activities currently on offer at The Royal Islander and The Royal Caribbean next door. For adults: Beach and pool volleyball, mini golf, beach soccer, beach games, Mexican lottery, salsa class, zumba, yoga, pilates, aqua fitness, family bingo, cards, black jack, ping pong, casino night, a visit to the Maya Museum, music and general knowledge quizzes. For children: the line up includes
    t-shirt painting, bracelet making, face painting, sand art, mask design, piñãta making, finger painting, balloon twisting, sand castles, pool games, water balloon war, playground games, Mexican lottery, rally, treasure hunt, X-Box and a bye-bye party on Friday afternoon. For teenagers options include family bingo, X-Box, ping-pong, beach and pool volleyball and beach soccer. Information is subject to change. Ask at the Activity Center upon arrival for the weekly program with times and locations. Craft activities have a small charge for materials.
    I hope that this helps.

  • Joanna Green

    Hi Sarah:
    Thank you for writing to Royal Resorts News. If you are staying at The Royal Sands then there is no charge for parking your car.
    I hope that this helps.

  • Joanna Green

    Dear Phil,
    Thank you for writing to Royal Resorts News.
    The Monday night Mexican Dinner Show and Buffet you mention is still going strong and proving very popular in its new location at Pancho & Willy’s Bar next to Captain’s Cove.
    Yes, pool and beach towels are still provided.
    I hope that this helps.

  • Joanna Green

    Dear John:
    Thank you for writing to Royal Resorts News.
    I recommend that you visit http://www.thomasmoretravel.com to see some of the tours and water sports Thomas More Travel. the travel agency offers. Rates for different tours are listed and you can book online. It is also a very good idea to call in at the tour desk in your resort to ask about new or small group tours that may not be listed on the website yet.
    I also forwarded your question to the travel agency manager and he may have already contacted you or will contact you with more details.
    If you want to go sightseeing you certainly picked the right destination! There is so much to do here in the Mexican Caribbean and the Yucatan, from beach hopping, water sports and boat trips to the islands, to a day out in one of the Riviera Maya’s famous nature and adventure parks, visiting ancient Mayan cities, 16th-century colonial towns, wildlife watching and much more.
    I hope that this helps and that you enjoy your vacation.

  • Joanna Green

    Dear Sharon:
    Thank you for writing to Royal Resorts News. I forwarded your question to the Signature Club Manager and she or one of her team will be in contact. I hope that this helps.

  • Jacqueline Ionescu

    Hi Joanna,
    We are having guests for few days and will be using Murphy beds . I was told that mattresses are firm. Can we get foam pads for these beds?
    Who can help us in this matter?
    Many thanks,
    Jackie Ionescu

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