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Ask Joanna

Welcome to the Ask Joanna section of Royal Resorts News.


Hello, my name is Joanna Green. I have been the Royal Resorts Communication Manager for over eight years and a Cancun resident for over 20! Instead of a newsletter owners comments and questions will be posted on the web site So if you have questions about Royal Resorts, the Mexican Caribbean and the Yucatan, please let me know and I will endeavor to answer them for you.

Rental or sale postings will not be accepted. Furthermore, please bear in mind that in some cases queries will also be answered via email and may not appear in the forum. Please use common etiquette. Be courteous to your fellow net surfers and avoid insults or offensive material: as is standard procedure on these postings, offensive posts will not be answered. That said, have fun and let me know what you think!

Comments (2558)

  • David Gordon

    Thank you….I straightened it out with Interval and I am preregistered.

  • Robert Kennedy

    I left a question but don’t see my message on your blog any more. The question was about If I had access to the Royal Sands for the gym, happy hour and restaurants. I am an owner of two weeks which I am using this year.. but the third week I am at a non Royal Resort.. So because I am a member can I pay cash and still visit the Sands for dinner the gym and happy hour..


  • Joanna Green

    Hi Shelley:
    Thank you for writing to Royal Resorts News. The dress code for the restaurants is casual. No swimsuits or bare feet, tank tops or flip flops. Men must wear t-shirts with sleeves or shirts.
    For more formal restaurants such as Los Murales and El Conquistador, the code is “casual smart,” dresses, tops and skirts or trousers for women and shirts and trousers or bermudas for men.
    I hope that this helps. Please let me know if you have additional questions.

  • Shelley

    Do you know what the dress code is in most of the sit down restaurants at the Royal Resorts? I have two 13 old, and an 11 year old boy. Will they have to wear pants and closed toe shoes? Are tennis shoes OK?

  • Jennifer


    Thanks much for the informative and prompt response.


  • Joanna Green

    Hi Jennifer:
    Thank you for writing to Royal Resorts News.
    Right now there are 193 turtle nests with 22,204 eggs in the corrals at The Royal Sands and The Royal Caribbean in Cancun. Turtles are still coming ashore to lay their eggs in the sand and as the incubation period is 45 to 60 days, I’d say that you might be lucky enough to see some baby turtles in October. It all depends on whether the eggs in some of the nests hatch during your stay.
    The baby turtles are set free the day they hatch and the releases take place on the beach at 8 p.m. when sea birds such as gulls and frigate birds that might prey on the tiny creatures have gone to roost. I recommend that you tell your Concierge that you are interested in witnessing a turtle release, you can also ask the Guest Services Manager/Front Desk to let you know when a turtle release is going to take place. The staff in the Activity Centers are also a good source of information. I hope that this helps and that you see some baby turtles.

  • Joanna Green

    Dear David:
    Thank you for writing to Royal Resorts News. I am sorry that you were unable to preregister and for the delay in getting back to you. I have forwarded your post to the Guest Services Manager for follow up. Sometimes website maintenance is carried out and for short periods some online services may be unavailable, perhaps this was the case last week.
    I hope that this helps. Please let me know if you have any further questions in the lead up to your vacation.

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