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Ask Joanna

Welcome to the Ask Joanna section of Royal Resorts News.

ask-jo

Hello, my name is Joanna Green. I have been the Royal Resorts Communication Manager for over eight years and a Cancun resident for over 20! Instead of a newsletter owners comments and questions will be posted on the web site www.royalresortsnews.com. So if you have questions about Royal Resorts, the Mexican Caribbean and the Yucatan, please let me know and I will endeavor to answer them for you.

Rental or sale postings will not be accepted. Furthermore, please bear in mind that in some cases queries will also be answered via email and may not appear in the forum. Please use common etiquette. Be courteous to your fellow net surfers and avoid insults or offensive material: as is standard procedure on these postings, offensive posts will not be answered. That said, have fun and let me know what you think!

Comments (2858)

  • Joanna Green

    Dear Mr. & Mrs. Duncan:
    Thank you for writing to Royal Resorts News.
    I have forwarded your request on the Yucatan Herbal products to colleagues in the Purchasing department and Gift Shop and as soon as I have the information I will post it here.
    I hope that this helps.

  • Doug & Lisa Duncan

    We are members owning at The Sands during the 25th week- villa J159. We are Doug and Elisa Duncan. We enjoy every minute of our week and would not miss it for anything. I love the YUCATAN HERBAL body wash and shampoo we receive. I would like to purchase the product for use and am hoping you can help me get that accomplished. Any help would be very much appreciated. Thank you so much for your time and consideration.

    Doug & Lisa Duncan

    eddllc@yahoo.com

  • Joanna Green

    Dear R E O’Brien:
    Thank you for writing to Royal Resorts News.
    I have forwarded your email to the membership services company Interval Servicing for follow up and a representative will be contacting you. I noticed that you had included your details and week, it is possible that you will be receiving your bill soon.
    I hope that this helps.

  • Joanna Green

    Dear Linda:
    Thank you for writing to Royal Resorts News. Here is the link to the Thomas More airport transfer service on the Royal Resorts website: http://www.royalresorts.com/app/forms/airport_transfers.aspx

    If you want to visit the Thomas More website, here is the link to the same transfer service. http://www.thomasmoretravel.com/app/TransportationList.aspx

    I hope that this helps and that you enjoy your vacation. Please let me know if there is anything else I can help you with in the lead up to your vacation.

  • Joanna Green

    Dear DShannon:
    Thank you for writing to Royal Resorts News. The credit cards accepted for payment at The Royal Caribbean are Visa, MasterCard and American Express. I hope that this helps and that you enjoy your vacation.

  • Joanna Green

    Dear w hahnenberger:
    Thank you for writing to Royal Resorts News.
    The menus for three of our restaurants are currently available online, they are Los Murales at The Royal Haciendas in Playa del Carmen, Hacienda Sisal next to The Royal Sands in Cancun and Captain’s Cove, also in Cancun opposite the Cancun Maya Museum. Here are the links to the websites where you can browse the menus and photo galleries of the dishes.
    Los Murales http://www.losmurales.com
    Hacienda Sisal http://haciendasisal.com
    Captain’s Cove http://captainscoverestaurant.com

    Additionally, if you let me know which resort you will be staying at, I would be happy to send you the menus in pdf.
    I hope that this helps.

  • Joanna Green

    Dear Sonnalyn,
    Thank you for writing to Royal Resorts News. I am sorry that you had to cancel your vacation last year due to illness but I am sure that you will have a wonderful time at The Royal Haciendas this Thanksgiving.
    As you are members at The Royal Cancun, the REFINE All-Inclusive package is also optional for you at The Royal Haciendas. If you do decide to purchase it, you may do so on arrival at the resort for a minimum of four consecutive days during your stay.
    The discounted rates for Royal Resorts Members are as follows:
    Adults 18 years or older = $69 USD per person per day
    Kids 13 – 17 years old = $49 USD per person per day
    Kids 4 – 12 years old = $19 USD per person per day
    Kids 0 – 3 years old = No Charge
    Rates are per person, per day and are in US dollars.

    What’s Included
    Food and Beverages (All restaurants and bars at The Royal Haciendas, The Royal Sands and The Royal Cancun, as well as Los Murales®* at The Royal Haciendas, Hacienda Sisal®* at The Royal Sands, Captain’s Cove®*, Pancho’s & Willy’s Bar* and El Conquistador* in Cancun)* See restrictions below.
    ⁃ Buffet breakfast
    ⁃ Buffet or a la carte menu for lunch
    ⁃ A la carte menu or buffet for dinner*
    ⁃ Deli snack service and Coffee in La Rotonda at The Royal Haciendas and La Veranda at The Royal Sands
    ⁃ Draft beers, cocktails, house wine, liquors and liqueurs and non-alcoholic drinks such as water, sodas and fruit juice
    ⁃ Beach and pool food and drink service.
    ⁃ 24-hour Room Service (limited menu from 11 p.m. to 7 a.m.)
    ⁃ Pizza
    ⁃ Mini bar stocked with non-alcoholic beverages and beer
    ⁃ Stocked coffee machine
    Toiletries
    Bathrobes
    Supervised Kids Club: ages 4 – 12 from 9 a.m. to 6 p.m.
    Wi-Fi in public areas of the resorts
    Sports, Activities and Entertainment
    Fitness Center
    Daily maid service (including Sundays and official Mexican holidays)
    Turndown service
    Valet Parking at The Royal Haciendas, The Royal Sands and The Royal Cancun
    Tips
    Access to the all-inclusive services and amenities at The Royal Sands and The Royal Cancun (transportation not included)
    * Some premium drinks and dishes such as lobster or selected prime cuts of beef or fish are not included but are available for a surcharge. Reservations are required for Los Murales, Hacienda Sisal, Captain’s Cove and El Conquistador. Transport is not included from The Royal Haciendas for dining at the Cancun restaurants or resorts.

    For more information on the REFINE All-Inclusive package, what is and is not included and the program rules, I recommend that you visit http://www.royalresorts.com/packages
    Please let me know if there is anything else I can help you with in the lead up to your stay.

  • Joanna Green

    Dear Elizabeth,
    Thank you for writing to Royal Resorts News. I hope that you and your family enjoyed your recent vacation. I am sorry that you still haven’t received the email with the link to the questionnaire. I forwarded your comment to IT for them to investigate and follow up on.
    You should receive an email from feedback@royalresorts.com and we recommend that you add it to your address book, otherwise it may go to your junk mail folder.
    Please let me know if there is anything else I can help you with.

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