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Ask Joanna

Welcome to the Ask Joanna section of Royal Resorts News.

ask-jo

Hello, my name is Joanna Green. I have been the Royal Resorts Communication Manager for over eight years and a Cancun resident for over 20! Instead of a newsletter owners comments and questions will be posted on the web site www.royalresortsnews.com. So if you have questions about Royal Resorts, the Mexican Caribbean and the Yucatan, please let me know and I will endeavor to answer them for you.

Rental or sale postings will not be accepted. Furthermore, please bear in mind that in some cases queries will also be answered via email and may not appear in the forum. Please use common etiquette. Be courteous to your fellow net surfers and avoid insults or offensive material: as is standard procedure on these postings, offensive posts will not be answered. That said, have fun and let me know what you think!

Comments (2830)

  • Joanna Green

    Dear Vanessa:
    Thank you for writing to Royal Resorts News.
    In response to your question, yes, in addition to the a la carte menu there are theme nights at The Royal Haciendas with a special buffet. The current line up is as follows:
    Saturday Mexican Night with live mariachi music
    Sunday Caribbean Night
    Monday BBQ Night
    Tuesday Oriental Night
    Wednesday Italian Night
    Thursday Tex-Mex Night with Prime Rib special
    Friday Mediterranean Night

    There is also a Saturday Night cook out at the Sol Grill and entertainment during the week at La Rotonda Bar. The line up at La Rotonda includes live music on Sunday, Tuesday and Friday, karaoke on Monday and Thursday and a DJ night on Wednesday.
    The schedule is subject to change without prior notice so it is always a good idea to check with your Concierge and in the Welcome Home Guide you receive when you check in.
    I hope that this helps.

  • Vanessa Vazquez

    Greetings Joanna!

    Just wanted to ask if there is still Theme nights at the Palapa restaraunt at the Royal Haciendas?

    Thank you!
    Vanessa

  • Joanna Green

    Dear Chandra:
    Thank you for writing to Royal Resorts News.
    With regard to your question, the only resort that offers a discount for early payment of the annual Club Service Fee is The Royal Sands, The Royal Haciendas does not offer this option.
    The member website will show “Paid in full” if not you haven’t been billed for the Club Service Fee for that particular year.
    For your week at The Royal Haciendas, Interval Servicing will bill you approximately 120 days prior to occupancy (approximately June 29) and the due date is 90 days prior to occupancy.
    I forwarded your questions to Interval Servicing and a representative will be happy to answer any questions or concerns that you may have, go over your account with you and the Club Service Fee that you will be charged for 2015. The contact numbers are as follows: US/Canada 1-800-930-5050, Mexico 01-800-099-0486, All Other Countries 954-485-5400. http://www.IntervalServicing.com
    I hope that this helps.

  • Joanna Green

    Dear Mr. Graeber,
    Thank you for writing to Royal Resorts News.
    I replied to your question in detail via email. I hope that you received it.
    In the last few months a number of members like yourself have reported receiving emails with the same subject line. Royal Resorts sent out two emails to members at the beginning of May about the need to be careful when sharing personal information on the Internet and in forums and when being approached by companies or individuals offering timeshare services via email or the phone.
    I hope that this helps.

  • Joanna Green

    Dear Yelena:
    Thank you for writing to Royal Resorts News.
    I responded to your full question in detail via email. I hope that you received it. The information that you were asking about was not correct.

  • Chandra Sipes

    Joanna,

    I have a question regarding paying our club service fees. I have seen that they are “due” before your week for usage arrives for occupancy. I also noticed in some of the RR publications in our unit last month that there were savings offered at some of the properties for early payment. We own at the Royal Haciendas. I did not see any savings listed for early payment of csf for this resort. Do you know what the facts are with regard to early vs. on time payment at R.H. or who we can contact for this information. Presently our October week shows paid in full. How early does interval servicing post a bill for payment on the members site? Thanks for the favor of a reply.

  • Mike Yost

    We live in south Tx and go across the border at Progresso. We have saved $$$ having dental work done. The dentists on the border get their training in US. It may pay to fly to Mcallen and get your teeth fixed.

  • Joanna Green

    Dear Emily:
    Thank you for writing to Royal Resorts News.
    I will be emailing you the current list of children’s activities available at The Royal Caribbean and The Royal Islander next door. I hope that they will give you an idea of what is available. Please bear in mind when you receive it that they are subject to change and there may even be more activities for your children to enjoy next year, in addition to fun on the beach and in the pool.
    I hope that this helps. Please let me know if I can assist you with anything else.

  • Phyllis Leahr Brown

    Dear Ms. Green,
    My husband and I are having our 53rd anniversary celebration in Cancun because Austin (the spouse) wants to swim with Whale Sharks. We have seen them here in the Atlanta aquarium and he is fascinated. He saw an elephant baby 2 years ago on an adventure program and we ended up in South Africa on a 3 night safari! Get the idea? We are not staying at one of your hotels but he would love to see your nesting turtles. Is there any way we could enjoy that privilege during the dates of July 18 – 25,2015? It would be my surprise for part of his present. Thank you for keeping me and others informed about your part of the world. Be well, safe and happy.
    Regards, Phyllis Leahr Brown

  • Joanna Green

    Hi Sarah:
    Thank you for writing to Royal Resorts News. I am glad that you were able to place your order.
    As I mentioned previously, units are not assigned in advance, however I will forward your name, stay date, resort and request to the Inventory Department for them to place in your file and take into account.
    I hope that this helps and that you and your husband have a great vacation at The Royal Cancun. Please let us know if we can do anything else to assist you in the lead up to your stay.

  • Joanna Green

    Dear Mike:
    Thank you for writing to Royal Resorts News.
    We are sorry that you did not receive the email with the link to the guest satisfaction online survey and would like to thank you for reporting it. I forwarded your email to the IT department for them to follow up on and investigate.
    You should soon receive an email from feedback@royalresorts.com with a subject line that reads “Royal Resorts requests your feedback”. We recommend that you add it to your address book so that it does not go to your junk mail folder.
    I hope that this helps.

  • Linda R. Huff

    Got a new computer and lost my Royal Resorts favorite. I am looking for the place to sign up with Thomas Moore for Airport pickup. Four of us are coming to the Royal Caribbean on Jun 27. Thanks for helping.

  • Sarah Robertson

    I am sorry I forgot to put down the resort we will be staying at the Royal Cancun September 19th 2015. I have now placed an order for our supplies and got a quick response! Thank you for the help in getting us a top floor water view. I am so happy to stay at your resort for my husbands birthday!
    Thanks again!
    Sarah Robertson

  • Mike Mazanek

    Between 5/16 – 5/30 we had Happy Hour every day at the RH beach and pool from 3-6PM, and even had 2 for 1 days from 2PM

  • Mike Mazanek

    And I would add that RR should do something to assure that all members get the online survey as promised! I turned in a paper survey for our first week ending 5/21, but I have not received the promised EMail to do the form online for our second week ending 5/30. I not only could not provide feedback fresh in my mind, but now I also do not get entered into the 1 week prize contest. Don’t promise what you can’t deliver RR!!!!!!!!

  • Joanna Green

    Dear Mike:
    Thank you for writing to Royal Resorts News.
    We are glad that you enjoyed the Taco Party and the tacos of course. I have requested the recipes so stay posted as I will publish them as I receive them.
    I hope that this helps.

  • Joanna Green

    Dear Sarah:
    Thank you for writing to Royal Resorts News.
    If you place an order from the store to be delivered to your room you should receive an email confirmation from The Royal Market. Please let me know if you have placed an order already and haven’t received your confirmation.
    With regard to your second question about specific suite locations, suites are not assigned beforehand however I would be happy to forward your request to the Inventory Control department for them to add to your file. You don’t say which resort you will be staying at, it would be a help if you could specify.
    I hope that this helps.

  • Joanna Green

    Dear Jess:
    Thank you for writing to Royal Resorts News.
    First of all congratulations on your upcoming marriage. We wish you and your fiancee all the best for the future.
    I have forwarded your question to the Royal Resorts Wedding Coordinator and she will be happy to send you information about planning a wedding at The Royal Haciendas, our resort five minutes to the north of Playa del Carmen.
    I hope that this helps.

  • Joanna Green

    Dear Robin:
    Thank you for writing to Royal Resorts News.
    The information you received is false, rest assured that we still have the Happy Hour every afternoon at our pool and beach bars.
    I hope that this answers your question. Please let me know if I can assist you with anything else.

  • Cristobal Galindo

    Hello Babs.

    May Winner was

    MR. STANO BAMBICINO
    THE ROYAL CARIBBEAN
    VILLA B805
    WEEK 12

    The raffle from this month has not been done yet. As soon as we get the information we will post it here.

    Regards!

  • Babs Kosko

    In Search of Excellence winners CURRENT (2015) list pleae?

  • Babs Kosko

    Where do I find CURRENT winners of In Search of Excellence survey drawings. Would love to see those in the regular Royal Resorts News bulletin. When I searched the website, an old listing appeared. Always fill out these forms, and would love to see the names/unit number posted regularly. Thank you very much, :)

  • Joanna Green

    Dear Lori:
    Thank you for writing to Royal Resorts News.
    When we receive requests from members and guests with celiac disease or other food allergies, they are immediately forwarded to the Executive Chef, Chef and Restaurant Managers at the resort in question for them to take into account. If the chef and managers know the travel dates of the guest with special dietary needs they will do their best to cater to them and check the preparation process. Restaurant and kitchen staff do take courses in food allergies.
    Upon arrival at the resort, you should notify the Restaurant Manager so that he can advise his staff and remind the waiters and maitre d’ whenever you eat at the resort restaurants.
    The Royal Market store at the resorts also stocks gluten-free pasta and bread.
    I hope that this helps.

  • Mike Mazanek

    Our dult son is acutely Celiac, and his visit to the RH the week of May 16 was a complete success regarding the RH restaurants. Once he made himself known in one restaurant, they put him in the “system” as Celiac, and made sure he was served only food that was gluten-free, and was prepared in suchg a way that there was no cross-contamination. Every time he ate at a restaurant, they went through the menu with him to advise what he coould, and could not have, and WHY. He had zero issues in his week, and was very impressed and pleased. We were extremely thankful!!

    Also, BTW, you can find Gluten-free foods to prepare at WalMart and Mega in PdC

  • Emily

    Hello there! My family and I are hoping to vacation at the Royal Caribbean next year. I was just there and enjoyed my stay. However, I cannot remember the children activities that are offered. Can you possibly provide a sample week of the children activities provided? I am not sure if there is enough to do to keep them entertained!

  • Mike Yost

    We are staying at the Royal Caribbean this week and attended the members taco party. The tacos were wonderful. I have been trying for years to get the recipe for these and have been unsuccessful. I am wondering if you would be able to get that recipe for me. I am so glad the resort brought back the taco party.

  • Yelena

    Joanna,
    We’ve exchanged our timeshare to a different resort property and went to their presentation. They really pushed us to sign a deed over to them. Have you heard anything about it?
    Thanks, Yelena

  • robin schofield

    I was told that you no longer have happy hour at the beach or pool bar. Is this correct & if so when did you discontinue & why? This was a great feature for members

  • JessW

    How can I find out information about possibly planning a wedding at Royal Resorts Playa del Carmen?

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