About Us
The Royal Resorts Group
In 1974 the founders of Royal Resorts decided: “To build a vacation home that they themselves would like to own and to sell it in a way that they themselves would like to be sold.” A Cancun pioneer, Royal Resorts started on this premise and is still guided by it today.
In 1977, construction began on the company’s first resort Club Internacional de Cancun. The Royal Mayan opened in 1985, followed by The Royal Caribbean in 1988, The Royal Islander in 1993 and The Royal Sands & Spa in 2000. In 2006, Royal Resorts opened its first resort in the Riviera Maya, The Royal Haciendas, which is located in the Grand Coral beach and golf resort community, five minutes from Playa del Carmen.
Now with over 60,000 members, Royal Resorts has been among the top-rated resorts in the world since 1975. Our resorts have received the coveted Five Star Rating from Interval International every year since 1983 when the rating was first established. Since 2008, they have also been classified as Premier Resorts in the Interval International Resort recognition Program, the highest distinction awarded to resorts that offer an outstanding vacation experience.
The Timeshare Users Group first presented its annual Top Ten Worldwide Resort Awards in 1997. Out of 1,544 resorts rated, The Royal Islander, the Royal Caribbean and the Royal Mayan were all in the Top Ten. All three resorts have won awards for each year since and were joined by The Royal Sands in 2001 and The Royal Haciendas in 2008.
We are proud of our tradition of excellence and are committed to maintaining our high standards of service and quality. Always innovators, the developers of Royal Resorts operate their properties as five-star private clubs, limiting use to the members and other guests actually staying there.
December 21st, 2009 at 9:30 am
My Lord, I made the unfortunate mistake of exchanging week 40 to the week of 48 through Interval International. My husband & I are members of the Hacienda’s and have a membership in both of our names at Royal Resorts and Interval International. We also have another time share with Hyatt, but trade in regularly with Royal Resorts because we love it so much!
Anyway, whomever took my reservation thru Interval International failed to use my name, and used only my husbands. This created a HUGE problem upon check in, because my husband was not with me on vacation! Not only was I angry, because of delays with the flights, near misses with the connections, problems with the transportation, I was frightened and exhausted! The reception representative, Eleena further explained check in could not be processed because my name was not on the reservation and it was the resort policy. I grew increasingly frustrated and visibly angry. Eleena called Royal Resorts reservations to see if something could be changed in the system there since I was a member, Apparently since the reservation originated from Interval, the system could not be manipulated. I became teary eyed. Eleena offered to call Interval International to rectify the situation. She explained the error, and whomever she spoke the corrected the reservation by adding my name, and removing my husbands. It took a few minutes to flow thru the system, but it was done. Eleena processed my check in. I must applaud Eleena for her composure and patience. She handled herself beautifully in the most volatile of situations, because I was quite upset!
December 12th, 2009 at 4:28 am
I have been an owner of time with The Royal Mayan for a number of years. What happens when the lease expires in 2014? Thks Wenda
December 4th, 2009 at 6:09 am
Dear Clara: Thank you for writing to Royal Resorts News. Interval Servicing, the Fort Lauderdale-based company handles the internal exchange program. You can enroll online in the Members Area of http://www.royalresorts.com or visit the Interval Servicing website http://www.intervalservicing.com and use the online exchange program. If you would like additional information on the exchange program in reference to your specific membership I recommend that you call 1-800-930-5050 (US & Canada), 1-954-485-5400 (Rest of the World) or email: exchanges@intervalservicing.com
I hope that this helps.
December 2nd, 2009 at 2:20 pm
We own 2 weeks every other year in the Royal Sands. We would like to exchange for St Martin or Aruba . How do I go about doing that and
would it have to be for the same time period? Thanks,
Clara Barnes
November 24th, 2009 at 8:10 am
Dear Leah: Thank you for writing to Royal Resorts News. To give you an idea of what you can expect, here are today’s (November 24, 2009) exchange rates for US Dollars, Canadian Dollars and Euros vis a vis the Mexican Peso. Obviously they are subject to fluctuation. I hope that this helps and that you enjoy your stay at Royal Resorts.
11:30 a.m. 12:30 p.m.
US Dollar 12.70 12.60
Canadian Dollar 12.00 11.75
Euro 19.10 18.80
November 24th, 2009 at 3:35 am
I have been trying to find out the current exchange rate offered at the resort, but haven’t had much luck. My family and I will be arriving at the end of this week and wondered if we should exchange here (in Canada) or if the rate is as good or better there.
Thanks so much.
November 9th, 2009 at 6:50 am
Dear Mary Jo: I am checking this for you and will get back to you. It would be a help if you could be a bit more specific, do you have the full number? Thank you for writing to Royal Resorts News
November 4th, 2009 at 8:46 am
I HAD A 1-800 NUMBER TO ROYAL SANDS, WHEN I CALL IT NOW, I GET NO ANSWER, DID THEY DO AWAY WITH IT?? MARY JO EDWARDS
October 19th, 2009 at 1:48 pm
Thank you for your recent post. I am not completely sure that I understand the statement “Royal Resorts are not affiliated to anyone…”.
If the reference is to the fact that we are not associated with a large, publically traded hospitality brand, then I suppose we are not, but we see this as an advantage rather than an hindrance. We have been in business since 1977, have over 100,000 of the most satisfied members, 6 resorts in Mexico and one of the best track records of any company in the industry. All our resorts are affiliated with Interval International (II), one of the largest and highest quality exchange companies in the world. This affiliation allows members who maintain their II membership the opportunity to exchange their Royal Resorts vacation to over 2,000 resorts in more than 80 countries worldwide. All our resorts are in the highest tier of II resorts – Premier. Our resorts have also been recognized as providing outstanding customer service and have received recognition and top prizes from independent organizations such as Trip Advisor.
Instead of having to constantly concern ourselves with the share price of our company, we have, for more than three decades, focused on the needs and satisfaction of our membership base. We are also one of the few companies in the industry to offer true guarantees. Members do not need to make a reservation or check availability for the time period their own, they simply have to show up in the interval that they choose and the unit they picked is waiting for them.
If you could be so kind as to provide your name and membership details I can check your specific membership and provide you with any additional information that you may need.
Warm regards
October 12th, 2009 at 11:35 am
In March 2009 we bought into Royal Resorts, we have recently been infomed that Royal Resorts are not affiliated to anyone therefore we will not be protected if anything goes wrong. Yes you’ve guessed right, it was another time share company that informed us of this. Is Royal Resorts affiliated/protected ?