About Us
The Royal Resorts Group
In 1974 the founders of Royal Resorts decided: “To build a vacation home that they themselves would like to own and to sell it in a way that they themselves would like to be sold.” A Cancun pioneer, Royal Resorts started on this premise and is still guided by it today.
In 1977, construction began on the company’s first resort Club Internacional de Cancun. The Royal Mayan opened in 1985, followed by The Royal Caribbean in 1988, The Royal Islander in 1993 and The Royal Sands & Spa in 2000. In 2006, Royal Resorts opened its first resort in the Riviera Maya, The Royal Haciendas, which is located in the Grand Coral beach and golf resort community, five minutes from Playa del Carmen.
Now with over 60,000 members, Royal Resorts has been among the top-rated resorts in the world since 1975. Our resorts have received the coveted Five Star Rating from Interval International every year since 1983 when the rating was first established. Since 2008, they have also been classified as Premier Resorts in the Interval International Resort recognition Program, the highest distinction awarded to resorts that offer an outstanding vacation experience.
The Timeshare Users Group first presented its annual Top Ten Worldwide Resort Awards in 1997. Out of 1,544 resorts rated, The Royal Islander, the Royal Caribbean and the Royal Mayan were all in the Top Ten. All three resorts have won awards for each year since and were joined by The Royal Sands in 2001 and The Royal Haciendas in 2008.
We are proud of our tradition of excellence and are committed to maintaining our high standards of service and quality. Always innovators, the developers of Royal Resorts operate their properties as five-star private clubs, limiting use to the members and other guests actually staying there.
May 27th, 2010 at 7:53 am
Dear Edie: Thank you for writing to Royal Resorts News. I am following up on this with the Guest Services Manager and will update you as soon as I have news. I hope that this helps.
May 27th, 2010 at 5:42 am
Hi Joanna,
I did see you posted an answer to my question #27, on May 16th and have not heard further from you or the Sands, Phase 2.
I want to be able to have a FULL SIZE crib the week of June 26th (week #26) for my unit as well as a high chair. I understand the Haciendas have FULL SIZE cribs. Can I put in an order for this, and if so, please email me the phone number or email address for who handles this. My email address is 4fines@netzero.net.
Thanks so much, you’re doing a great job!
April 15th, 2010 at 5:00 pm
Dear Susan: Thank you for writing to Royal Resorts News. The Royal Resorts phone number is 011 52 998 881-0100 (001 if you are in US or Canada), the operator will then put you through to the The Royal Haciendas. You may also want the resort email. Emails sent to guests at the resort should include their name and villa number in the subject line and are received by the Front Desk. Staff will notify them. The email is as follows:
The Royal Haciendas recepcionrh@royalresorts.com
I hope that this helps. Please let me know if I can assist you with anything else.
April 15th, 2010 at 1:09 pm
With the new site upgrade I cannot find the phone number to the resorts. Could you please let me know the number for Royal Hacienda. Thanks
April 7th, 2010 at 10:27 am
Dear Melody: Thank you for writing to Royal Resorts News. With regard to villa occupancy and a minimum age, at least one registered guest in each villa must be at least 25 years old and willing to accept responsibility for the actions of all occupants if the rest of the party are under 25′s. A deposit is also requested in such cases. I hope that this answers your question.
April 2nd, 2010 at 11:48 am
Can you verify the minimum age for someone who is wanting to use my timeshare?